Just tell Rizzi what's wrong.
Support at RizzGen isn't a buried contact form or a ticket that disappears into an inbox. You get help from the same conversation where the problem happened - no portal, no waiting to find a link, no enterprise plan required.
Stay in the conversation.
We'll take it from here.
Tell Rizzi what happened, right where it happened. Your conversation gives it a place to start.
Start with what's wrong.
Your own words are enough. Rizzi uses the chat and project context to try a fix first.
If I can't fix it here, I can prepare a request for the support team. You'll review it before anything is sent.
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You have the final say.
Read the summary. Ask Rizzi to change anything. Submit when it looks right.
Pick up where you left off.
Track your request and reply to the team in Settings → Support.
Request statuses
You always know where a request stands.
| Status | What it means |
|---|---|
| Open | RizzGen Support has received your request. |
| Investigating | The team is looking into the issue. |
| Waiting on user | Support needs a bit more information from you. |
| Resolved | The team considers the issue addressed. A follow-up from you reopens it. |
| Closed | The request is complete and read-only. You can raise a new request anytime. |
Can't access RizzGen?
If you're locked out and can't reach Rizzi, email us directly and we'll help you get back in.
Write to
After thatOnce you're back in the app, Rizzi is still the fastest way to raise and track a request.
Answers that live in writing
Some questions have a documented answer rather than a support reply. These are the ones people ask most.
Still stuck?Write to [email protected] — grievances are acknowledged within 24 hours.